Inquiry Classifier
Reads every incoming email/DM/inquiry and labels it (PRE_SALE, ORDER_STATUS, TECHNICAL, COMPLAINT, OTHER) plus extracts intent, urgency, and any quoted SKUs. Powers Tom (the support AI employee) and the routing rules in Workflow.
What It Does
When to Use
Always-on. Once enabled, every inbound message is classified — there's no "should I classify this one?" decision.
Classification Categories
| Category | Example | Recommended routing |
|---|---|---|
| `PRE_SALE` | "Got a price for 2k units?" | Sarah (BD) drafts reply |
| `ORDER_STATUS` | "Where is PO 12345?" | Lisa (Order ops) |
| `TECHNICAL` | "Voltage spec?" | Tom (Support) + KB lookup |
| `COMPLAINT` | "Wrong item received" | Human escalation |
| `OTHER` | Newsletters, spam | Auto-archive |
Routing Rules
Configure rules at **Settings > Inquiry Routing**. Each rule combines a classification + a tag/score filter to dispatch to an AI Employee or a human owner.
API Endpoints
Pricing & Limits
| Plan | Classifications / month |
|---|---|
| Starter | 1,000 |
| Pro | 50,000 |
| Enterprise | unlimited |